If the last digit of your serial number of Adorage Volume 10 or
11 or Mercalli V2 is the number zero (0), this may be
confused with the letter O (Oh).Please replace the character
and the serial number will be accepted.
Reason:When the option "Full
preview quality" (in the "Video and Audio Preferences" settings
dialog) is disabled in Pinnacle Studio, the video analysis in
Mercalli is carried out at a lower resolution and this affects
the quality of the stabilization.Even when the
project has been completed in Pinnacle Studio, the quality of
the scenes stabilized with Mercalli remains
Solution:Select the option "Full preview
quality" (in the "Video and Audio Preferences" settings dialog)
before analysing your video scene in the
If you have already analysed the video scene with Mercalli,
with the option "Full preview quality"
disabled in Pinnacle Studio, follow these
steps: Remove Mercalli from the timeline in your video, select
the option "Full preview quality" in the "Video and Audio
Preferences" settings dialog, and drag Mercalli onto the video
scene again.Now analyse the video once more with Mercalli.
After installing the Mercalli V2 Pro Demo-version as Studio
Plugin, the software will be shown within Studio 14 (including
the Pinnacle watermark). Now you can test Mercalli V2 Pro.
If you like Mercalli V2 and if you want to buy it, please go
to the proDAD online shop (www.prodad.com)
Note: For the time being, Mercalli 2 is not
available in the Pinnacle Online shop.
After buying the Plugin in the proDAD online shop and
installing it on your system, it will be automatically
activated and the Pinnacle watermark will no longer be
Après l’installation de la version de démonstration de
Mercalli V2 Pro avec le plug-in Studio, Mercalli V2 est
affiché comme démonstration en Studio 14 (avec filigrane
Pinnacle). Maintenant, vous pouvez tester Mercalli V2 Pro
en Pinnacle Studio 14.
Si vous trouvez Mercalli 2 bien et si vous souhaitez
l’acheter, adressez-vous à la boutique proDAD en ligne sous www.prodad.com, s’il vous
Important: Dans la boutique en ligne de
Pinnacle, Mercalli 2 n’est PAS disponible momentanément.
Après l'achat de Mercalli 2 dans la boutique en ligne de
proDAD et après l’installation réussie, le plug-in Studio est
automatiquement activé et le filigrane Pinnacle n’est plus
In order to be able to locate (and resolve ?) problems
possibly occurring in Mac computers, we need a Crash
When an error occurs, please start the
CONSOLE (to be found
in Applications/Utilities) to create a
Crash Report. You will find the corresponding Crash Report
under DIAGNOSTIC AND USAGE INFORMATION/User Diagnostic
Reports (you can see an example in the screenshot).
Then select the Crash Report (e.g. Final Cut Pro_2010…), and
click File/Save a Copy As in the menu to save
the report. Please send us this report.
please take into consideration the following installation tips:
There is a Basic Version Adorage 12, which should be installed first. After doing so, check which editing software (NLE) you are using.
If you are using a 32bit editing software, install the 32bit-Plugin Service Package (included in the delivery).
Note:The selection of the Plugin does not depend on the Windows-version you are using.
2. If you are using a 64bit editing software (eg. Premiere CS5, Sony Vegas 64bit 9/10 Pro), install the 64bit Plugin Service Package (included in the delivery).
The current Adorage 12 or the Service Packages install new Plugins, i.e. the existing Adorage-Plugin will be refreshed.
Notes for the use of Adorage 12 in Pinnacle Studio:
Please install the basic version of Adorage 12 first, then the new volume 12 will be included into the list of the opened Adorage (directly in Studio). Immediately after doing so, you can use all the Adorage effects and transitions. In case that previously installed earlier Adorage volumes (1-11) are already unlocked, the new Volume 12 will be activated. There is no need of any further unlocking on the part of Pinnacle/Avid.
1. New installation of Adorage Volumes:
If you install your Adorage Volumes 1-12 newly we recommend to first uninstall Adorage completely. Then (re-)install your Volumes in order. Install the respective Service Package always at the end – either the 32bit- or the 64bit Service Package (or the two of them), depending on the editing software you are using.
2. The use of the 64bit Service Package:
The 64bit Service Package will be installed only if you are using a 64bit editing software (currently in Premiere CS5 and Vegas 9/10 Pro).
3. Additional installation of older Adorage Volumes:
If you install older Adorage Volumes in addition to previously installed Volumes you should always install the current Service Package at the end - either the 32bit- or the 64bit Service Package (or the two of them), depending on the editing software you are using.
In general terms, it is a Plugin, which is licensed for the
current generation of the editing software. This means that the
following versions of the editing software probably won’t
support the bundled version.
The technical Email-support will also be limited to the
bundled product in connection with the editing software.
Furthermore, there is no legal right to claim any
feature-update. The user can only claim technical updates that
might be necessary due to technical problems, and only for the
generation of editing software included in the delivered
The Plugin included in the delivery is only valid for the
editing-software to which it is related. Plugins for other
editing-software programs are not included and there is no
legal right to claim any.
The customer can order an upgrade of a bundled version to a
full version at any moment. This would provide him/her with the
complete support-service, free updates and all the functions
for all the products.
Apart from Heroglyph 4 you have also installed Heroglyph 2.6 and some (if not all) Creative Packs 1-5 and you would like to use these versions? Of course you can use the Templates/Project presets from these components in Heroglyph 4 – you can even upgrade them with enhanced Design options….
Import, for instance,Project presets from the "C:\Program Files (x86)\proDAD\Heroglyph-2.5\tl\model" directory in Heroglyph V4 via the “File/Open project" option.
You will find various Project presets in the subfolders cp2, cp3, cp4 und cp5.
Now open the Settings dialog via File/Settings
Here you add the path to Cliparts in the
Settings/Program/Search Path in Heroglyph V4. This safeguards the correct importation of all the Project Components (e.g. Background images).
TheStarlab Multimedia is a video production studio located near Pisa (IT) in charge of backstage photos, videos and commercials ceremonial. www.starlabmultimedia.it We use editing software like Sony Vegas, Avid Liquid and Edius, Magix through we got to know well in Italy Pro X Magix little known, but very handsome as an application. The products proDAD always accompany us in our video productions, especially Vitascene with which we can give striking visual effects to our customers. We know your company through Heroglyph titler because at the time were looking for a performance, but then we also discovered Vitascene and it was love at first sight for this amazing software. Great special effects, performance, maybe a bit dated now an interface. Even for the assistance we were fine with proDAD that there has never abandoned in time of need So thanks for the work you do every day for the world of video editing.
This problem is the result of errors that are hard to determine. We (proDAD) have no influence on these errors. But we would like to pass on tips from other users which might help you resolve the problem.
First of all, make sure that you are working with the latest Premiere CS-Update, the most recent Vitascene 2.0 64bit-Service, as well as the newest versions of your graphic driver and Directx. If necessary, the latest versions of these elements should be installed.
Then check wether the monitor is correctly connected to the monitor connection ("DVI-D") of your graphic card. Then start Premiere CS and use Vitascene 2.0 as an effect in your clip in the timeline.
Do not select the monitor connection "Display Port".
In case that the crashes continue in spite of using the right monitor connection, please check if your computer is working in the Dual Monitor mode. Disconnect the second monitor by way of trial and restart Vitascene 2.0 in Premiere CS.
The proDAD Service Center page opens. If you register for the first time, click Click here to receive free access to the proDAD Service Center! (1). Enter your address, your email address as well as your proDAD product on the following page. Then click on Create Account.
If you have already an account just click log-in (2).
FAQ 2: How can I change my email address and the settings for the proDAD newsletter?
You can register on www.prodad.comfor our newsletter. Click the Newsletter option.
Now enter your data and click Submit.
If you don't want to receive our newsletter any more, use the Link Abmelden (Cancel) of the last newsletter you have received. You won't receive any more newsletters.
If you want to change the email address for your newsletters, please use the link Cancel of the last newsletter and re-register with your new email address on www.prodad.com.
FAQ 3: How to change Element5 account settings (the proDAD-online shop, where I buy proDAD products online)?
Please contact Element5 (where you have bought your proDAD product) via email : email@example.com or Tel. 0049 (0)221 3108830).
You and your team did well to spot the problem. After
implementing your suggestions, everything now works. Thank you
all for your time, trouble and dedication. I am very pleased
that you were willing to help. I can now look forward to using
Mercalli again as it is an amazing piece of software.