Super service!!! (und ein tolles Programm ). Vielen Dank für
die prompte Hilfe. Als ich heute meine E-mails öffnete war die
Seriennummer schon da. Ich hätte ja nie mit einer Antwort
gerechnet und schon gar nicht am Sonntag. Den Startbutton aus
Computerbild hatte ich natürlich benützt,aber durch meine
Ungeschicktheit ging leider die Hälfte der Mail verloren. Danke
Natürlich habe ich sofort eine Mail an Computerbild geschickt
und ihnen mitgeteilt was es doch noch für Superservice gibt,und
das bei einem Programm das kostenlos ist!!!!!!
ich wünsche Ihrer Firma noch alles gute für die Zukunft.Ein
sehr zufriedener Kunde.
Sehr geehrter Herr Wenz!
Ich bedanke mich für die wertvollen Tipps. Nach dem ich alles,
was zu Pinnacle gehöhrt deinstalliert und neu installiert habe
war das Problem beseitigt.
Auch der Herr Schmidt vom Vertrieb ist mit zu erwähnen, der am
Telefon sehr kompetent
Antwort auf bestimmte Fragen zu Prodad Erzeugnissen gibt.
You and your team did well to spot the problem. After
implementing your suggestions, everything now works. Thank you
all for your time, trouble and dedication. I am very pleased
that you were willing to help. I can now look forward to using
Mercalli again as it is an amazing piece of software.
For using earlier Adorage Volumes in Avid Studio you either
need the Adorage Updater from the proDAD online shop or you can
buy Adorage Volume 11 or 12 directly in the Avid online
In either case, the plugin for Adorage 12 will be integrated
(as transition and as effect) in Avid Studio, which will also
allow the application of earlier versions.
Those customers who have bought Adorage Volume 1-12 from
proDAD, need the Adorage Updater in order to use Adorage as
transition an as effect in Avid Studio.
You will find the corresponding link in the Login area.
Online registration of your proDAD product is required for
getting the update in the Login area. This update is
essential for the use of all the installed Adorage Volumes in
the new Avid Studio version
proDAD Vitascene 1.0 users of bundle versions of Grass Valley EDIUS/NEO, Pinnacle Studio 11/12 Ultimate Collection as well as Magix Video deluxe and ProX can upgrade their versions without restriction to Vitascene 2.0 Pro.
That means that you get Vitascene 2.0 Pro at a bargain price of 99 $ and save over 300 $ in comparison with the regular purchase of the full version of Vitascene 2.0 (which costs 399 $). One single upgrade allows you to enjoy all the new effects and transitions of Vitascene 2.0. This delivery includes, among other things, for the first time 64bit-Plugins for Sony Vegas Pro and Adobe CS5.x. This means that your Plugin is immediately ready for use even if you change the video editing software. For further information on available Plugins in Vitascene 2.0 go to the following website:
proDAD products bought in the proDAD shop can be
reactivated in Element 5 up to 3 months after
purchase (via email email@example.com
calling 0049 (0)221 3108830).
If you purchased your proDAD product(s) more than 3 months
ago, you need to buy an extended licence.
Generally, we recommend to download your download products
immediately after receiving the corresponding link (available
in the email of confirmation sent by Element 5) or to order an
additional Backup-CD or DVD.
It is also recommendable to save (and to archive) the
download on an external hard disc or on a CD/DVD to make sure
that you have access to your proDAD software at any moment –
i.e. when you need it for a new installation.
Please proceed equally with Service Packs: download and
At the moment, you are provided with basic information on
the technology by proDAD Vitascene. One aspect that is
particularly important for correct use is compliance with the
requirements in terms of your PC.
What is a GPU (graphics processing
Modern graphics cards have an extremely high level of
computing power, which is vastly superior to that of the CPUs
used in PCs. With Vitascene this power is used to create
effects! Digital processing is carried out by the graphics
card, speeding up the whole procedure enormously.
Brand new technology – 50 times faster than it used
to be – with an accelerated GPU!
The advantages of GPU processing:
up to 50 times faster than using a CPU
perfect quality using 16 bit and 32 bit IEEE
more precise processing for improved quality and sharper
After having installed the Mercalli 2.0 Plugin for Mac (for
example Final Cut Pro), activate Mercalli 2.0 as a Plugin by
using the UnlockMercalli program which you
find in Programs/proDAD/Mercalli 2.0. As soon
as the program starts, you enter the serial
number and click Unlock. At this
stage, Mercalli 2.0 should be correctly installed as a Plugin
on your Mac.
If you still see 2 diagonal lines (X) in the preview, the
installation didn’t work out. In this case, please contact our
support via firstname.lastname@example.org.
You will soon receive a solution to the problem via email.
The Plugin included in the delivery is only valid for the
editing-software to which it is related. Plugins for other
editing-software programs are not included and there is no
legal right to claim any.
The customer can order an upgrade of a bundled version to a
full version at any moment. This would provide him/her with the
complete support-service, free updates and all the functions
for all the products.
In general terms, it is a Plugin, which is licensed for the
current generation of the editing software. This means that the
following versions of the editing software probably won’t
support the bundled version.
The technical Email-support will also be limited to the
bundled product in connection with the editing software.
Furthermore, there is no legal right to claim any
feature-update. The user can only claim technical updates that
might be necessary due to technical problems, and only for the
generation of editing software included in the delivered