Activation
Three steps to the full version
Have your code ready
The activation code is in your order confirmation or in your dealer’s documents.
Enter the code
When you first start the program – for plug-ins in the effect via “Unlock”. An internet connection is required.
Done
The trial becomes the full version; the watermark disappears.
If it does not work
New PC: The code is already activated on another computer.
A code can be active on one computer at a time. If you still have the old PC, deactivate the product there under “About” and then activate it on the new PC. If you no longer have it, write to us using the contact form with the product and code; we will release it.
I have lost my code.
Purchase in the proDAD online store (FastSpring): On fastspring.com, select “View orders” and enter the email address you used for the purchase. You will receive a sign-in link (valid for 24 hours) and can then see your orders, invoices, and codes. Older purchases (e.g., via Element5, Digital River, or MyCommerce): Please search your mailbox, including the spam folder, for the original order confirmation. If you can’t find anything, write to us using the contact form.
The code is not accepted.
Usually the code belongs to another version or variant – for example a code for version 5 with version 6 installed, a plug-in code for the standalone program or an LE code for the full version. Install the setup that matches your code or use an upgrade.
The program suddenly runs as a trial again.
First check whether your code has a limited term (e.g., a 1-year license): once it expires, the program runs as a trial version again. Connect the PC to the internet and check your firewall and antivirus software: the program must be allowed to reach www.prodad.de. Then start the program and wait about 2 minutes. If that doesn’t help, write to us using the contact form.
My code used to work and is no longer accepted.
With a time-limited license, for example a 1-year license, use ends with the term. For further use you need a new license.
Our support helps
Describe product, version and the message shown when activating.
