Ideally you will send us your request by program-menu "Help",
in case of problems send an email ....
Then the installation and user protocol is also sent to us
automatically as a zip file. You do not need to do anything
else.
By the way, the transferred data does not include any personal
information.
Customer Feedback
We at proDAD are happy to answer any questions you may have about our program.
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Answer:
First check whether the corresponding NVIDIA encoder (h264 or h265) has been selected in the Mercalli V6 SAL export settings. If there is no entry with the name suffix NVIDIA, then this could be due to the installed graphics drivers. At least the NVIDIA driver with CUDA 11.1 (from April 2022) or newer is required.
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Answer:
A Mercalli V6 SAL code can ONLY be used for activation on one PC. Activation can be deactivated at any time in About (i) of the program. This means that the code can be used again for activation on another PC, but never on 2 systems at the same time.
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Answer:
The cause of the problem is interlace.
Vegas Pro transmits incorrect image information to Mercalli for interlace video, making stabilization impossible.
Solution:
- Switch from Vegas Pro to progressive scan in the project settings.
- Run the analysis again in Mercalli
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Answer:
If the corresponding plug-in is not available within EDIUS 8/9 after having installed the 64bit setups of Vitascene V3 or Herogplyph V4 then please download and install this windows component:
https://www.microsoft.com/de-DE/download/details.aspx?id=11895
Afterwards please repeat the installation process of Vitascene V3 or Heroglyph V4 and the corresponding plug-in will then be available within EDIUS.
Please see the enclosed manual for further details where to find the plug-ins within EDIUS.
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Answer:
If the corresponding plug-in is not available within EDIUS 8/9 after having installed the 64bit setups of Vitascene V3 or Herogplyph V4 then please download and install this windows component:
https://www.microsoft.com/de-DE/download/details.aspx?id=11895
Afterwards please repeat the installation process of Vitascene V3 or Heroglyph V4 and the corresponding plug-in will then be available within EDIUS.
Please see the enclosed manual for further details where to find the plug-ins within EDIUS.
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Answer:
super, dass bei proDAD am Karfreitag jemand Probleme bearbeitet. Bei Amazon würde ich fünf Sterne vergeben, sogar 6 wenn es möglich wäre.
Herzlichen Dank, es hat tatsächlich geholfen. Ob es nun an der neuesten Version lag oder am Neustart (hätte ich auch selbst mal drauf kommen können!!!) lässt sich wohl nicht mehr feststellen. Aber: es läuft.
Grüsse nach Immendingen und noch schöne Osterfeiertage
Detlev Vogel, D-72461 Albstadt
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Answer:
Actually I am a licensed user of Vitascene and have used it many times in projects. Great effects, good interface. It is a pleasure to use, is very stable, and the results are excellent. I create magic with this software.
Dennis Davis
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Answer:
On some products, we have recently updated our license key activation system to provide better overall security and performance. If you are prompted to re-enter your license key, you will only need to re-enter it one time. If you have lost the confirmation email you received when you purchased the product, you can request customer service to recover your license key and email it to you.
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Answer:
On some products, we have recently updated our license key activation system to provide better overall security and performance. If you are prompted to re-enter your license key, you will only need to re-enter it one time. If you have lost the confirmation email you received when you purchased the product, you can request customer service to recover your license key and email it to you.
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Answer:
Lieber Herr Schmid, ich möchte mich ganz HERZLICH bei Ihnen und Herrn Wenz für die Betreuung bedanken. Herr Schmid, sie haben mir in diesem Jahr mehrmals sehr brauchbare Infos über proDAD Produkte sowohl per Mail als auch tel. mitgeteilt, und ich habe mehrere Prodad Produkte erworben, wie soeben Mercalli V4.
Nach dem Kauf habe ich Mercalli V4 heruntergeladen und sofort getestet. So wie Sie mir ausführlich beschrieben haben, konnte ich mich sehr schnell in dem Programm zurechtfinden, wie immer Vielen Dank.
Herr Wenz, Sie haben mir bei der Installation von Heroglyph 4 zu Beginn des Jahres technisch sehr geholfen, obwohl das Problem nicht bei Heroglyph lag, sondern beim Canopus Edius 3 Filmschnittprogramm.
Vielen HERZLICHEN DANK. Es läuft wunderschön. Darüberhinaus finde ich Prodad-Programme sehr nützlich und preislich attraktiv. Danke.
Machen Sie bitte so weiter.
Ich wünsche Ihnen ein schönes Weihnachtsfest und ein gesundes Neues Jahr
Z. Motamedi